Refund policy

At The Dad Box, we want you to be happy with your purchase.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order by emailing hello@thedadbox.com.au. We'll work with you to resolve the issue, which may include a replacement, repair, or refund where appropriate.

We do not offer refunds or returns for change of mind.

This policy does not exclude or limit your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

For any questions, please contact us at hello@thedadbox.com.au.